MountainRXT Resort Experience
Technology Take the alignment check

01 Owner-side resort technology strategy

Connect the resort.
Elevate the experience.
Grow the business.

Mountain RXT helps mountain resorts connect technology, guest data and operational workflows to increase revenue, improve efficiency and create a seamless guest experience.

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Technology strategy Systems integration Revenue optimization Guest-experience innovation

ONE RESORT / ONE VIEW
UNIFIED GUEST EXPERIENCE
Lodging Commerce Lessons CRM Operations Mobile
RXT / SYSTEM VIEW From software stack
to operating ecosystem.

FIELD SIGNAL 2025–26 SAM Technology Survey

Resort leaders are not asking for more disconnected tools. They are asking for alignment.

54%prioritize integration and departmental data flow 52%prioritize guest self-service and mobile experiences 42%prioritize analytics and dashboards
02 / THE DISCONNECT

The operating reality

Guests experience one resort.
Behind the scenes, the resort may operate as many.

01

Disconnected identity

A guest becomes a different record in lodging, ticketing, rentals, lessons and dining.

02

Invisible revenue

Cross-sell, rebooking and retention opportunities disappear between departments.

03

Operational drag

Employees bridge system gaps manually, losing time that should be spent with guests.

04

Hospitality friction

The burden of navigating the technology stack quietly shifts from the resort to the guest.

The RXT model

One technology roadmap.
Three business outcomes.

We evaluate technology through the outcomes resort ownership and leadership actually care about—not features in isolation.

01

Revenue
growth

Reveal missed conversion, cross-sell, rebooking and lifetime-value opportunities across the guest journey.

02

Guest
experience

Remove friction while preserving choice, personal service and the character that makes a resort distinct.

03

Operational
efficiency

Connect workflows, reduce manual handoffs and give teams a shared view of performance.

03 / WHAT WE DO

Owner-side guidance

Strategy before software.
Outcomes before implementation.

RXT sits between leadership, operations and vendors—translating resort priorities into a practical digital roadmap.

01

Digital Resort
Master Planning

A resort-wide roadmap aligning guest journeys, systems, data, investments and business priorities.

THE NORTH STAR
02

Systems &
Integration Strategy

Architecture, integration priorities, customer identity and a clear plan for what connects, changes or stays.

THE FOUNDATION
03

Revenue & Guest
Journey Optimization

Friction and opportunity mapping from discovery and booking through arrival, on-mountain experience and return.

THE UPSIDE
04

Vendor Evaluation &
Implementation Oversight

Independent requirements, selection support and accountability from pitch through measurable adoption.

THE ADVOCATE
05

Innovation &
Pilot Programs

Focused pilots designed around a real resort need, with defined measures and a credible path to scale.

THE PROVING GROUND

A new planning discipline

Every physical resort master plan needs a digital counterpart.

RXT / DIGITAL RESORT MASTER PLAN 12–24 MONTH HORIZON
  1. 01DiscoverObjectives + constraints
  2. 02MapSystems + journeys
  3. 03PrioritizeValue + feasibility
  4. 04PilotProve + learn
  5. 05ScaleMeasure + govern

ECOSYSTEM MAP

UNIFIED GUEST VIEW

REVENUE OPPORTUNITY MAP

INTEGRATION PLAN

QUICK WINS

GOVERNANCE + KPIs

04 / FLAGSHIP INNOVATION

Snowsports Experience Platform

Start with one meaningful moment. Build toward a connected resort.

A pilot-ready platform designed to extend the value of a lesson beyond the mountain—connecting instructors, guests and leadership around progress, engagement and return.

A lesson guests can keep.

Personalized video, feedback and next-step guidance create a lasting record of progress—and a natural reason to return.

9:41● ● ●
RXT / LESSON•••
Sara, a mid-level skier, making a controlled turn
▶
HIGHLINE / RUN 02

YOUR SESSION

Strong turns.
Ready for more.

Edge control8.4
COACH NOTE

“Excellent balance today. Next time, we’ll build confidence on steeper terrain.”

RETURN INTENT+18%pilot target
GUEST PROFILEUpdatedskill + preference
RXT / INSTRUCTORInstructor workspace
MCMichael ChandlerSnowsports instructor
SELECTED LESSON

Sara Mitchell

2-hour private · Level 4 · Consent confirmed

00:24 / 01:16
RXT / DIRECTORProgram performance
LAST 30 DAYS⌄
RECAPS SENT184↑ 12% vs prior period
GUEST VIEW RATE76%140 guests engaged
REBOOKING SIGNALS189 directly attributed
WEEKLY GUEST ENGAGEMENT+14%
W1W2W3W4W5W6W7
INSTRUCTOR ADOPTIONVIEW ALL
MCMichael Chandler28 recaps · 82% viewed94%
APAnna Price24 recaps · 79% viewed89%
DRDavid Ross19 recaps · 74% viewed81%

Our operating principle

Technology in service of hospitality.

Guests should not need to understand a resort’s technology stack to enjoy the resort. They should not be penalized for calling instead of clicking, arriving without an app or needing help from a person.

Mountain RXT designs technology ecosystems that remove friction behind the scenes while giving employees the information, flexibility and time to deliver genuine hospitality.

“The best technology does not replace the human experience. It makes that experience possible.”

Carolynne Chandler Founder & Managing Partner, Mountain RXT
01

Invisible to
the guest

The complexity stays backstage.

02

Empowering to
employees

Technology gives people context and time.

03

Valuable to
the business

Every investment connects to an outcome.

05 / EXECUTIVE DIAGNOSTIC

Resort Technology Alignment Check

Not a test of your team.
A test of alignment.

Nine practical questions reveal where disconnected systems may be creating guest friction, operational drag or missed revenue.

3 MINUTES  ·  PRIVATE  ·  NO DATA LEAVES THIS PAGE
GUEST EXPERIENCE / 1 OF 333%
01

GUEST EXPERIENCE

Does your technology feel like one resort to the guest?

A guest has one recognizable profile across lodging, tickets, rentals and lessons.
Guests receive a coherent itinerary and communication flow across their full stay.
Guests can use digital self-service without losing easy access to informed human help.
02

OPERATIONS

Do your systems make the work easier?

Frontline teams can see relevant guest context without switching among multiple systems.
Data moves between departments without recurring spreadsheets, re-entry or manual reconciliation.
Integration failures are visible, assigned to an owner and resolved before they affect guests.
03

REVENUE + STRATEGY

Can you see—and act on—the full opportunity?

Leadership can measure conversion, spend and return behavior across the end-to-end guest journey.
Marketing can act on timely guest behavior—not only static lists and last season’s data.
Your resort has a multi-year technology roadmap with owners, measures and investment priorities.
RXT ALIGNMENT SCORE 0/100

Your starting point

Integration opportunity

FIRST PRIORITY

06 / WHY RXT

Built from the mountain outward

A focused idea revealed a resort-wide need.

Mountain RXT began with a simple question: how could technology make a snowsports lesson more personal, valuable and lasting?

Building that experience exposed a larger truth. Even an excellent point solution reaches its full potential only when reservations, guest identity, operations, marketing and measurement work together. That is the work RXT was created to lead.

We combine product thinking and commercial strategy with four decades of on-mountain coaching, instructor development and PSIA examiner experience—then bring in the right technical, integration and revenue specialists for each engagement.

Founding leadership

Hospitality strategy and on-mountain experience at the same table.

Carolynne Chandler STRATEGY / PRODUCT / COMMERCIALIZATION

FOUNDER & MANAGING PARTNER

Carolynne Chandler

Carolynne is a graduate of Cornell’s School of Hotel Administration with an MBA from the Wharton School. Her career spans hospitality consulting at Laventhol & Horwath, real estate investment advisory at EastBanc, and founding technology and consumer-product companies. She leads RXT’s strategy, product vision and commercialization.

Michael Chandler skiing through deep snow SNOWSPORTS / INSTRUCTION / OPERATIONS

SNOWSPORTS INDUSTRY PRINCIPAL

Michael Chandler

Michael brings 40 years of experience in ski instruction, coaching and instructor development, including service as a PSIA examiner. A highly regarded skier and educator, he grounds RXT’s work in the realities of on-mountain operations, staff development and the guest lesson experience.

ENGAGEMENT MODEL RXT adds technical architecture, CRM, integration, operations and revenue specialists around the needs of each resort.

Start a conversation

Your resort may not need more technology.

It needs its technology to work together.

BASED INTaos Ski Valley, New Mexico
EMAILinfo@mountainrxt.com
PHONE505-603-7470
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